Privacy Policy

Effective Date: August 27, 2026
Last Updated: August 27, 2026

Cove Health, including its affiliated professional and management entities (“Cove Health,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.thecovehealth.com, contact us, join our mailing list, use our online booking links, or otherwise interact with our website and online services.

This Privacy Policy applies to information collected through our general website. It does not replace Cove Health’s Notice of Privacy Practices, which explains how protected health information may be used and disclosed in connection with healthcare services.

1. Information We Collect

Depending on how you interact with Cove Health, we may collect the following categories of information:

Information You Provide

We may collect information you voluntarily provide, including:

  • Your name

  • Email address

  • Telephone number

  • Communication preferences

  • Services in which you are interested

  • Questions, comments, or other information submitted through a website form

  • Appointment-request information

  • Billing or transaction information, when applicable

  • Information you provide when subscribing to newsletters or promotional communications

Appointment and Healthcare Information

When you use our online booking system, you may be directed to a third-party patient scheduling platform, such as Jane. Information submitted through the secure patient portal or collected in connection with an appointment may include health, demographic, insurance, payment, treatment, or other information needed to provide services.

Information maintained as part of your healthcare record will be handled in accordance with applicable law and Cove Health’s Notice of Privacy Practices.

Information Collected Automatically

When you visit our website, Squarespace and other service providers may automatically collect certain information, including:

  • Internet Protocol address

  • Browser and device type

  • Operating system

  • Pages viewed

  • Date and time of access

  • Referring website

  • General geographic location

  • Interactions with links, forms, and website features

  • Cookie identifiers and similar technical information

We may use this information to operate the website, understand website traffic, identify technical problems, maintain security, and improve the visitor experience.

2. How We Use Information

We may use personal information to:

  • Respond to questions and requests

  • Schedule, coordinate, and provide services

  • Communicate about appointments

  • Provide requested information about Cove Health

  • Send operational, administrative, or service-related communications

  • Send promotional communications when you have requested or consented to receive them

  • Process payments or transactions, when applicable

  • Improve our services, website, communications, and patient experience

  • Maintain website functionality and security

  • Prevent fraud, misuse, or unauthorized activity

  • Comply with legal, regulatory, professional, and recordkeeping obligations

  • Protect the rights, safety, and property of Cove Health, our patients, and others

We will not use information submitted through a general website form to diagnose or treat a medical condition.

3. General Website Forms and Email

The general contact forms and email address displayed on our website are intended for routine questions and nonurgent communications. They are not intended for detailed medical information, urgent medical requests, or emergencies.

Please do not submit sensitive medical information through a general contact form, ordinary email, social media, or direct message. Use Cove Health’s designated patient portal or other secure communication method when discussing personal medical information.

Website and email communications may not be reviewed immediately and should not be used for urgent or emergency concerns.

Cove Health is not an emergency service. If you are experiencing a medical emergency or life-threatening symptoms, call 911 or go to the nearest emergency department.

4. Cookies and Analytics

Our website is hosted by Squarespace. Squarespace and other service providers may use cookies and similar technologies to:

  • Keep the website functioning properly

  • Remember visitor preferences

  • Protect the website from fraud or misuse

  • Measure website traffic and performance

  • Understand how visitors interact with the website

  • Improve website design and functionality

Some cookies are necessary for the website to work. Other cookies, including analytics or marketing cookies, may be optional depending on your location and the website’s settings.

You may manage cookies through the cookie banner displayed on our website, when available, or through your browser settings. Disabling cookies may affect how certain website features function.

5. How We Disclose Information

We may disclose information in the following circumstances:

Service Providers

We may provide information to vendors that assist us with:

  • Website hosting

  • Online scheduling

  • Patient portals

  • Electronic health records

  • Payment processing

  • Email and communication services

  • Website analytics

  • Technology support

  • Security

  • Professional, accounting, insurance, or legal services

These providers may access information only as necessary to perform services for Cove Health and are expected to protect information according to their contractual and legal obligations.

Healthcare Operations

When permitted by applicable law, information may be disclosed to healthcare professionals, laboratories, pharmacies, consultants, contractors, business associates, and other parties involved in treatment, payment, or healthcare operations. Uses and disclosures of protected health information are addressed more fully in our Notice of Privacy Practices.

Legal and Safety Purposes

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law, regulation, subpoena, court order, or governmental request

  • Protect the health or safety of an individual or the public

  • Investigate suspected fraud, misuse, or security incidents

  • Enforce our agreements or protect our legal rights

  • Respond to professional licensing, compliance, or regulatory requirements

Business Transactions

If Cove Health undergoes a merger, acquisition, reorganization, financing, transfer of ownership, or sale of assets, information may be disclosed or transferred as part of that transaction, subject to applicable legal requirements.

6. Sale of Personal Information

Cove Health does not sell or rent personal information to third parties for monetary compensation.

We do not knowingly sell sensitive personal information or personal information belonging to a child under 13 years of age.

7. External Websites and Services

Our website may link to services operated by third parties, including:

  • Jane or another online booking and patient-management platform

  • Colorescience

  • Thorne

  • Social media platforms

  • Payment processors

  • Other product, laboratory, pharmacy, or healthcare-related websites

When you follow an external link, the third party’s privacy policy and terms apply to information collected on that website. Cove Health does not control and is not responsible for the privacy, security, content, or practices of independently operated third-party websites.

8. Communications and Marketing

If you provide your email address or telephone number, we may contact you regarding an inquiry, appointment, requested service, account, transaction, or other relationship with Cove Health.

With your consent, we may also send news, service updates, educational information, promotions, or announcements. You may unsubscribe from promotional emails using the unsubscribe link included in the message or by contacting us.

You may request that we stop sending promotional text messages by replying STOP, when applicable. Opting out of marketing communications will not prevent us from sending necessary appointment, transactional, safety, or service-related messages.

Message and data rates may apply to text messages according to your mobile carrier’s plan.

9. Children’s Privacy

Cove Health provides certain pediatric healthcare services, but this website is intended for use by adults, including parents and legal guardians seeking information or services for a minor.

We do not knowingly collect personal information directly from children under 13 through the general website without appropriate parental or guardian involvement. If you believe a child has submitted personal information directly to us without appropriate permission, please contact us so we can evaluate and address the information.

Medical information concerning pediatric patients will be handled in accordance with applicable healthcare and privacy laws.

10. Data Security

We use reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, use, alteration, loss, or disclosure.

However, no website, email system, wireless transmission, or electronic storage method can be guaranteed to be completely secure. You should use caution when transmitting sensitive information electronically and use our designated secure patient systems whenever available.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill the purpose for which it was collected

  • Provide services

  • Maintain appropriate business and healthcare records

  • Resolve disputes

  • Enforce agreements

  • Meet legal, regulatory, tax, insurance, and professional obligations

Healthcare records may be retained for different periods as required by applicable law and Cove Health’s record-retention policies.

12. Your Privacy Choices and Rights

Depending on applicable law and the nature of the information, you may have the right to request that we:

  • Confirm whether we process your personal information

  • Provide access to certain personal information

  • Correct inaccurate information

  • Delete certain personal information

  • Provide a portable copy of certain information

  • Stop sending marketing communications

  • Limit or object to certain uses of information

These rights may be subject to exceptions, including healthcare-record, legal, regulatory, security, and record-retention requirements.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing a request. Rights relating specifically to protected health information are described in our Notice of Privacy Practices.

13. Notice of Privacy Practices

This website Privacy Policy is separate from Cove Health’s Notice of Privacy Practices.

The Notice of Privacy Practices explains:

  • How medical information may be used and disclosed

  • Your rights concerning medical information

  • Cove Health’s responsibilities regarding protected health information

  • How to submit a privacy complaint relating to healthcare records or services

If this Privacy Policy conflicts with the Notice of Privacy Practices regarding protected health information, the Notice of Privacy Practices will control.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technologies, or legal obligations.

The revised policy will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through other appropriate methods.

15. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy request, contact:

Cove Health
Email: hello@thecovehealth.com
Phone: (337) 258-7504
Website: www.thecovehealth.com

For questions or complaints specifically involving protected health information, please refer to the contact information and complaint procedures contained in Cove Health’s Notice of Privacy Practices.